AI CHATBOTS: THE FUTURE OF CUSTOMER SERVICE Back to blog items

AI CHATBOTS: THE FUTURE OF CUSTOMER SERVICE

Artificial Intelligence (AI) has helped push boundaries and open doors to infinite opportunities. One particularly useful AI program is a Chatbot. This program can be tailor-made to converse using text or audio. A few generations ago, it was unheard of for an average person to converse with AI, now it is part of our everyday life.

Times are changing, communication barriers are reducing, and it’s time to start taking advantage of technological capabilities which can make customer services more efficient.

It takes up a lot of space and manpower to have more than a few help-desks at events, exhibitions and malls, or at call centers. What effectively fixes this problem is an AI Chatbot! They can be virtual or placed in multiple locations while providing the same information.

WHY IS AN AI CHATBOT BENEFICIAL?

AI Chatbots are a new and improved way to make Business to Business (B2B) and Business to Consumer (B2C) communication faster and more efficient. Numerous enquiries can be processed at the same time, giving clients instant feedback.

It is no surprise that a machine can work faster than any human. With the ability to communicate in all languages, AI Chatbots can also be used to talk to a wide range of customers. They can be used as personal assistants and receptionists, providing 24/7 support. Essentially making it a time-saving application while reducing training needs and creating a cost-effective option.

ARE YOU AI CHATBOT READY?

B·U·T creates a variety of AI Chatbots to suit our clients’ needs.

Looking for an AI Bot for your business? Get in touch with us, we would be happy to help!